In order to help you decide whether Rent the Runway dress rentals are right for you or not, we have come up with a list of frequently asked questions about RTR. Keep reading to have your questions answered before you make the big decision – which is going to be an easy one when you see all that Rent the Runway has to offer.
How do I ensure the perfect fit?
Contacting Rent the Runway’s stylists may be the best way to prevent your dress selection from not fitting. Each stylist has evaluated each dress in their inventory on various body types, and can pass this knowledge on to you.
Each dress also comes with a size and fit description which details product information as well as sizing charts. Customers also provide reviews on individual dresses on the customer testimonial page.
If you’re in-between sizes, Rent the Runway has you covered! With each dress rental, you’ll receive a back-up size at no additional charge. However, the extra dress should be returned unworn.
What if the dress still doesn’t fit?
If you follow the above steps and the dress still doesn’t fit, then contact Rent the Runway immediately. The unworn dress should be postmarked within 24 hours of receipt. When the return has been completely received back to Rent the Runway, and the email return form is completed, Rent the Runway will issue a merchandise credit. Partial credits are not awarded.
How do I cancel my order?
If you would like to cancel your order, contact a Rent the Runway stylist as soon as possible. Stylists are available by phone 24 hours a day at 1-800-509-0842 or by email. If an order is cancelled within 30 days, a merchandise credit will be issued in the amount of your order, which can be redeemed for a future rental or purchase. If an order is cancelled with more than 30 days notice, a full refund will be issued back to your credit card.
How do I know my dress is clean?
All dresses rented from Rent the Runway are shipped directly from the RTR designer warehouse. All dresses are cleaned and processed at the warehouse in NYC, with the utmost attention paid to quality control. Our dresses are cleaned by a premiere dress specialist, and each dress must pass an approval process.

If you’re interested in becoming a Runway Rep, please consider one of the following roles.
Rent the Runway has made the process of renting your next semi-formal or formal gown easy and glamorous. With your free account, you simply type in the date of the event in which you’re dressing up. This will make sure you’re only looking at dresses that are going to be available for rental, which is very important for your big day or night.
Whether it’s Zac Posen’s sleek and sexy nighttime sheaths or Badgley Mischka’s incredible floor length gowns that’s caught your eye, Rent the Runway has what you’re looking for. What other website can offer this season’s Proenza Schouler for just $400? You will be the envy of everyone when you’re seen in that $4,000 dress, and nobody has to know that you don’t own it! Besides, who wants to wear the same thing twice anyway? Rent the Runway even allows you to rent designer jewelry to complement your favorite dress, and additional options can be reserved for just $25.
With dress rentals starting at just $40, this revolutionary new service is the absolute most affordable way to indulge your designer dress cravings. All dresses are rented at just 90% of their retail cost, and dry cleaning and return shipping is completely included. From Alice Temperley to Cynthia Rowley, from boho chic to sophisticated elegance, Rent the Runway has it all! With an easy to navigate site, users can easily browse the current collections with the click of a mouse.
If you have a wedding, gala, special holiday or night on the town planned and want the perfect outfit to complement your occasion, then simply visit Rent the Runway. Once on the site, enter the date of your event along with your size and zip code. After this information is entered, the database will show you all the available dresses sorted by price, style, and occasion and body type. If you need any assistance choosing the perfect look, then a stylist can assist you 24 hours a day. When it comes to finding the perfect dress at the perfect price, Rent the Runway is the way to go.